Earl's Regent Hotel Kandy

Good low budget hotel to stay in Kandy. Scenery from the balcony is very nice

The room is large, comfy bed, nice shower, the proximity to the center, and it’s really close to this one spa called Nirwaan Ayurvedic Spa, really nice spa massage there. Staffs are super! My sandal was broken and they found me a new one and said that I could keep it seeing me walking bare feet , how kind :)

There were some gardeners working outside in the garden which is attached to the balcony of my room, it would be nice if they could work on some other days when these rooms are not occupied to ensure guests privacy. Dinner buffet was really nothing special, selections were just okay, Tastes could definitely be better, salad bar could be more fresh.

Superb property! Spacious rooms, good breakfast options. Live music @ restaurant in the evening. Cute balcony overlooking the swimming pool.

The hotel is in a nice location, but a little inconvenient.

Cleaning needs improvement, concerning smell from the toilets.

The property was kept well and clean. The surrounding is beautiful and maintained.

The location was good. Quiet and beautiful scenery.

Their food is exceptional. Service is also very good. Comfortability and cleanliness is very good. Location is very good especially the view from balcony.If you opt for full board or breakfast dinner option this is a bang for the buck you spend.

My only concern is room conditions feel bit older and improperly maintained.

The rooms were well-maintained, clean, and spacious. The swimming pool was also clean and enjoyable. However, the overall service from the staff was quite disappointing.We arrived at the hotel by scooter, and the security guard directed us to park at an isolated parking area about 100 meters away from the reception. We had to carry our bags and walk all the way to the reception, and during this time, no one greeted us or offered any assistance. It also seemed like the staff were unaware of our booking made via Booking.com.We arrived at 1:30 PM but were only given our room at 2:30 PM. There was no help with our luggage—staff simply handed us the key and told us to go to the room ourselves. We had to find the room on our own and carry all our bags without any support. “There were mosquitoes in the room, and when I asked the reception for a mosquito vaporizer, they informed me that none were available.”Summary: The hotel and rooms are quite good, but the service and hospitality from the staff were very poor. It felt like the staff didn’t really care about the guests, especially since we arrived on a scooter.

Pretty beautiful hotel

We checked in at 8:00 PM and received our room keys. The room was a bit far from the reception, but that wasn't really an issue. One of the staff members walked us there, and when we arrived, the door was wide open. She hesitated at first, then stepped inside and said, “This is your room.”We went back to reception, and when we returned to the room, the key didn’t work. After two back-and-forth trips between the room and reception—each time they thought the issue was fixed—a staff member finally came with us and used a physical key to open the door. They explained the battery in the lock was dead and needed replacing. After replacing it, they said it should work.Still, we weren’t comfortable with the situation and were worried it might happen again, so we asked to switch rooms. Once they moved us, we went back with a staff member to the original room to collect our luggage—only to find the door wouldn’t open again.In the end, we finally settled into a working room at 9:30 PM.

The location was great. The view from the room was very beautiful.

Lunch set menu was not satisfactory, very limited number of dishes were available in the menu, just as “this is what we have, eat if you like or don’t “Dinner and Breakfast was great with many varieties.They should consider about the safety of the guests much, the reason I say this is I observed a sharp glass edge on a dining table just outside the main restaurant area, it is very close to the garden where little children are playing. I saw similar type of tables with tapes applied to glass edges also. They should replace them as soon as possible before any serious injury occurs.

It was nice and comfortable, rooms were quite spacious

It was a bit old and need some refurbishment. Restaurant was a little overpriced.Pictures looked nicer than the actual hotel.

Beautiful boutique hotel. Stunning views, comfortable beds & clean bathrooms. Enjoyed lounging by the pool, surrounded by the pretty garden. One of the best dinner buffets we've eaten at in Sri-Lanka, so make sure you give it a go!

Room was good.HK and F&B staff was good and friendly.

Breakfast wasn't good action staff uniforms was dirty and they doesn't know what is Sri Lankan omelette. Food wasn't good. French toast was burnt. Second thing was our room door lock battery needded to changed. before guest check in to the hotel these things needed to be checked.FO team doesn't know how to smile and greet the guesets.Even the locals should treat as Foreigners even we do pay. These things need to be improved.We both are hoteliers and these get notified quickly.

The staff was amazing and very friendly. The view was spectacular, and the room was comfortable. room service was excellent and very efficient.

The food was not the best. The room floors were dusty when we checked in and the washroom toilet wasn't cleaned properly.

Clean and tidy comfy beds

On arrival we had booked 4 rooms for 8 people, but reception insisted that the rooms were single occupancy. We had to then pay additional money for our 4 children only to find that each room was a double room already

Had a pleasant stay at Earls Regent. The room was clean and comfortable, with all the necessary amenities. The staff was friendly and attentive, making sure all our needs were met. The location is convenient, close to major attractions and dining options. Overall, a great value for money and would recommend it for both leisure and business travelers

Location! We choose this property Since my family was living closer to the hotel.

Staff are very welcoming and friendly ?

Liked how friendly the staff were, and the design of the room rice and curry was good. They need to improve on Western dishes

Male staff at the restaurant didn't know what food I was ordering, " although it was from their menu." The buns served at breakfast seemed old, although it hadn't gone bad, but it wasn't fresh Also we ordered triple the double was made of 2 single beds and the gap in the middle didn't make it that comfortable

Lovely hotel, good location, great facilities. Nice room and bathroom. Gorgeous pool. Staff very friendly and helpful. Highly rate

We stayed for 1 night passing through on our honeymoon. The staff were amazing, they decorated our room and dinner table. Our room had the most incredible view and the bed was super comfortable. Would happily stay again.

Not really the hotels fault but it was hard to get a Tuk tuk to pick us up so make sure you’ve booked your driver in advance. The porter was great in securing us a last minute pick up!

Beautiful location, nice view from the balcony, comfortable rooms and the staff at the restaurant were very friendly.